Go Melbourne Taxi

Thank you for using our services. These Terms and Conditions govern your access to and use of the Go Melbourne Taxi website, booking system, call services, and all related transportation services.

By using our website, booking services, or contacting our service centre, you agree to comply with and be bound by the following Terms and Conditions.

1. General

1.1 By using our website, contacting us, or booking a ride with Go Melbourne Taxi, you agree to these Terms and Conditions.

1.2 We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services after changes are made constitutes acceptance of those changes.

1.3 It is your responsibility to review these Terms periodically for updates.

1.4 By booking a ride or using our services, you agree to provide accurate information including your contact details, pickup location, and destination.

2. Services

2.1 Go Melbourne Taxi provides taxi booking and transportation services across Melbourne and surrounding suburbs.

2.2 Our services include but are not limited to:

• Airport Transfers
• Local and Suburban Taxi Rides
• Corporate Transport
• Group Transfers
• Accessible Taxi Services

2.3 All rides are subject to driver availability, traffic conditions, and operational limitations.

2.4 Go Melbourne Taxi may refuse service in situations involving unsafe behavior, illegal activities, or misuse of the booking system.

3. Booking and Payment

3.1 Bookings may be made through our website, by phone, or through other communication channels.

3.2 Taxi fares are calculated based on government-regulated taxi meters or agreed fixed fares where applicable.

3.3 Payment methods may include:

• Cash
• EFTPOS
• Online payment
• Card payment (where available)

3.4 Customers are responsible for paying the full fare for the service provided.

3.5 Any toll charges, airport fees, or additional surcharges may apply where relevant.

4. Cancellations

4.1 Customers may cancel a booking prior to pickup.

4.2 Frequent cancellations or misuse of the booking system may result in refusal of future services.

4.3 If a driver arrives at the pickup location and the passenger is not present within a reasonable time, the ride may be cancelled.

5. Customer

Responsibilities

5.1 Passengers must behave respectfully towards drivers and other passengers.

5.2 Go Melbourne Taxi reserves the right to refuse service to anyone displaying aggressive, abusive, or unsafe behavior.

5.3 Customers are responsible for any damage caused to vehicles during the journey.

6. Lost Property

6.1 Go Melbourne Taxi is not responsible for items left in vehicles.

6.2 If an item is lost, customers may contact us and we will attempt to assist in recovering the item.

6.3 Recovery of lost items depends on driver availability and circumstances.

7. Limitation of Liability

7.1 Go Melbourne Taxi will make every effort to ensure timely and safe transportation; however, we are not liable for delays caused by:

• Traffic conditions
• Weather conditions
• Road closures
• Accidents
• Events beyond our control

7.2 We are not responsible for indirect or consequential damages resulting from the use of our services.

8. Privacy

8.1 We respect your privacy and are committed to protecting your personal information.

8.2 Information collected during bookings may include:

• Name
• Phone number
• Pickup and destination addresses

8.3 This information is used solely for providing taxi services and improving customer experience.

8.4 We do not sell or share personal information with third parties except where required by law.

9. Website Usage

9.1 The content on this website is provided for informational purposes only.

9.2 Users may not copy, reproduce, or distribute any website content without permission.

9.3 Unauthorized use of this website may result in legal action.

10. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from the use of Go Melbourne Taxi services will be subject to the jurisdiction of courts in Victoria, Australia.